Prestige Protection Plan
The Prestige Protection Plan ("Plan") is your peace of mind. It is a coverage service offered exclusively by JACE LEVON, LLC for the protection of your signature handbag against eligible damages and defects. By purchasing this Plan, you agree to the terms outlined below.
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COVERAGE DETAILS
The Plan provides coverage for:
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Manufacturer Defects: Hardware malfunctions, stitch unravel, structural defects, or workmanship.
- Duration: Coverage lasts for 1 year from the date of purchase.
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EXCLUSIONS
The following are not covered under this Plan:
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- Intentional damage, misuse, neglect, or improper care of the handbag.Β
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Accidental damage of any kind.Β
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Theft, loss, or complete destruction of the handbag.Β
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Damage caused by exposure to extreme conditions (water, heat, chemicals).Β
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Unauthorized modifications or repairs performed by a third party.Β
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Normal wear and tear, including fading or aging of materials.Β
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Damage caused by exposure to extreme conditions (water, heat, chemicals).Β
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Improper storage of the handbag.Β
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Cost associated with repair or replacement.Β
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ELIGIBILITY
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The Plan is only valid at the time of purchase.
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It applies exclusively to signatures handbags purchased directly from JACE LEVON, LLC.
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The Plan cannot be transferred to another individual or item.
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CLAIMS PROCESS
To file a claim, please follow these steps:
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Contact Customer Support at SALES@JACELEVON.COM
- Proof of purchase. Proof of purchase can be original receipt, order number, credit card/bank statement.
- Provide: Clear and detailed pictures displaying issues/concerns.
- Provide Proof of identity.
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**Processing Time: Repairs or replacements may take up to 3 weeks depending on availability.
REFUNDS & CANCELLATIONΒ
If your handbag is replaced under warranty, the new item will not be covered under the existing Plan. Additionally, the original and defective handbag willΒ not be returned to customer.
LEGAL DISCLAIMER
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JACE LEVON, LLC reserves the right to modify or terminate the Prestige Protection Plan at any time.
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This Plan does not serve as insurance and is not underwritten by a third-party provider.
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By purchasing, you agree that any disputes will be resolved at the decision of JACE LEVON, LLC.
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